Frequently asked questions
How do I get in?
When your booking confirms, we issue a credential — a QR code for day visits, or the Verkada Pass app for recurring members. It opens the suite door for exactly your booking window and stops working when the booking ends.
What are the staffed hours?
The space is staffed Monday to Friday, 9:00 AM–5:00 PM ET. Support is available at 1-877-877-2508 or support@hts.pro during those hours.
Where do I park?
Street parking and the borough garages on Gay Street and Chestnut Street are all within a few minutes on foot. Parking is not included with a booking.
Is there wifi for guests?
Yes — a guest network on its own segmented VLAN. Your login is emailed when your booking confirms and expires when your booking ends, just like your door credential.
Can I bring a guest?
Guests of members must be booked like any other visitor — everyone in the suite holds their own credential, because access is logged per person.
What is my legal relationship with the space?
You are a licensee, not a tenant. Your membership is a licence to use the space, which HTS can end per the agreement — it is not a lease and creates no tenancy.
Are there cameras?
Yes. The suite is covered by security cameras and access logging, and occupancy is verified. There is no expectation of privacy in common areas — see the privacy notice for what is recorded and how long it is kept.
Can I cancel?
More than 24 hours before your booking starts you are refunded in full; inside 24 hours, half. After the booking has started it can no longer be cancelled. If HTS cancels for any reason, you are always refunded in full.